Customers, quality, and continuous improvement.
By Marc Albani
Singapore, August 16th, 2024. As we completed our management system recertification audit, encompassing Quality, Occupational Health & Safety and Business Continuity, let’s talk about how our approach in adopting these standards has turned management challenges into opportunities for continuous improvement that benefit our clients.
Marc Albani, General Manager and Marketing Director at TecSurge has a track record within several industries, including chronologically: FMCG/Beauty, Logistics/B2B Services, and Information Technology. Marc holds a Postgraduate award in Management and Business from the University of Warwick Business School, UK, and is internationally educated with graduation in the USA and Thailand. He has collected several B2B Marketing Awards. He is based in Singapore since 2009 where he lives with his family.
Since initially adopting our quality management system based on ISO 9001 back in 2018 and expanding our compliance efforts to encompass additional standards over the following years, our focus has always been on achieving customer satisfaction through our services. Our services encompass building and maintaining digital representations of physical process facilities, streamlining our customer’s design, engineering, construction, and maintenance workflows.
Cultivating a customer-centric mindset from the start has been pivotal in achieving enduring customer loyalty and every member of our team understands how their contributions lead to our success.
Our implicit emphasis on risk-based thinking and our commitment to proactively managing risks have been integral to our customer operations. At TecSurge, the ISO standards and our management system represent a dedication to customer centric thinking that is deeply embedded in our organizational culture.
This dedication means that we prioritize foresight and resilience. Our passion for this approach has led us to anticipate, evaluate, test and ultimately avoid potential service disruptions, thereby safeguarding operational success, customer satisfaction and organizational excellence.
The benefits of this approach to our customers include:
- A team collaborating on our pursuit of excellence.
- An innovation culture fostering continuous improvement.
- Structured decision making following informed, comprehensive risk assessments.
- A management team that identifies and evaluates risks, addressing threats to quality.
- Adoption of regulatory shifts and industry developments that ensure compliance and adaptability.
Since our inception as a service company, our promise has been that “we make it easy for you” and that quality and continuous improvement lie at the core of our business strategy. We are proud to validate through annual audits that we reliably fulfil that promise built upon a foundation of continuity, quality, and risk management practices.
Through our practices, we remain steadfast in our commitment to customer satisfaction, quality excellence, and long-term continual improvement to our “Process Plant Industry Engineering Data and Software Service Delivery.”
Our management system is certified by TÜV SÜD according to ISO 9001:2015 (QMS), ISO 45001:2018 (OH&S), and ISO 22301:2019 (BCMS).
If you are interested to discuss what we can achieve working together, please leave me a comment below or contact us.