Privacy Policy

TecSurge Pte Ltd (the “Company”) is committed to maintaining robust privacy protections for its users. The company is committed to keeping your personal information secure and will never share it with third parties. Please read our Privacy Policy to find out exactly what information we collect, including how and why we do it.

Our Privacy Policy (“Privacy Policy”) is designed to help you understand how we collect, use and safeguard the information you provide to us and to assist you in making informed decisions when using our Service. Our privacy policy explains when and why we collect information about visitors to our website, how it is used, and what we do to keep it secure. The policy may be amended sporadically, so please email us at info(at)

For purposes of this Agreement, “Service” refers to the Company’s service which can be accessed via our website at in which users can browse and read the many services the Company offers, the solutions it undertakes to cater to customers, key information about Company achievements and relationship with clients, and the latest news and events on corporate and employee activities. In addition, the website offers interactive menus which serve as platform for readily available services. The terms “we,” “us,” and “our” refer to the Company. “You” refers to you, as a user of Service. By accepting our Privacy Policy and Terms of Use (found here: you consent to our collection, storage, use and disclosure of your personal information as described in this Privacy Policy.

TecSurge provides a unique 24×7 worldwide service to efficiently apply, manage and support complex software applications for EPC and Owner/Operator companies in the process plant industry.

Responsible Person: Anton Schreibmueller, President and CEO at TecSurge.


We collect “Non-Personal Information” and “Personal Information.” Non-Personal Information includes information that cannot be used to personally identify you, such as anonymous usage data, general demographic information we may collect, referring/exit pages and URLs, platform types, preferences you submit and preferences that are generated based on the data you submit and number of clicks. Personal Information includes only your email, which you submit to us through the registration process at the Site.

1.Information collected via Technology

To activate the Service, you do not need to submit any Personal Information other than your email address. To use the Service thereafter, you do not need to submit further Personal Information. However, to improve the quality of the Service, we track information provided to us by your browser or by our software application when you view or use the Service, such as the website you came from (known as the “referring URL”), the type of browser you use, the device from which you connected to the Service, the time and date of access, and other information that does not personally identify you. We track this information using cookies, or small text files which include an anonymous unique identifier. Cookies are sent to a user’s browser from our servers and are stored on the user’s computer hard drive. Sending a cookie to a user’s browser enables us to collect Non-Personal information about that user and keep a record of the user’s preferences when utilizing our services, both on an individual and aggregate basis.

The Company may use both persistent and session cookies; persistent cookies remain on your computer after you close your session and until you delete them, while session cookies expire when you close your browser.

If you wish to control, or even block, cookie usage on your device (tablet, mobile or desktop) you can do this through your browser settings. Most usually, the ‘help’ function within your browser should guide you through the process, however you may wish to visit or which both contain comprehensive information on cookies and how to control their use on your devices. Please note: you must change the cookie settings on each individual device you use that operates a web browser.

The company may use cookies to transmit anonymous information to Google for purposes or website usage analysis. You can opt out from having cookies from your sessions used in Google Analytics here:

We collect only anonymous information when you access the website.

If you sign up to our newsletter we receive your name and email address to provide the service. Any personal information (e.g. name, email, phone number and address) collected must be disclosed by you to us, with consent for usage.

We collect personal data that we have received upon registration for our events.

We collect personal data from publicly accessible and disclosed exhibitors list.

We collect personal data disclosed to us during personal encounters and exchange.

2.Information you provide us by registering for an account

In addition to the information provided automatically by your browser when you visit the Site, to become a subscriber to the Service you will need to create a personal profile. You can create a profile by registering with the Service and entering your email address and creating a user name and a password. By registering, you are authorizing us to collect, store and use your email address in accordance with this Privacy Policy.


Personal Information:

We may use your information to:

  • Maintain your account
  • Contact you regarding an enquiry you have made
  • Notify you of any changes
  • Send you marketing communication, which may include email newsletters.

Please note that we keep your personal information in our hosted CRM system, unless you request we delete such data.

Except as otherwise stated in this Privacy Policy, we do not sell, trade, rent or otherwise share for marketing purposes your Personal Information with third parties without your consent. We do share Personal Information with vendors who are performing services for the Company, such as the servers for our email communications who are provided access to user’s email address for purposes of sending emails from us. Those vendors use your Personal Information only at our direction and in accordance with our Privacy Policy.

In general, the Personal Information you provide to us is used to help us communicate with you. For example, we use Personal Information to contact users in response to questions, solicit feedback from users, provide technical support, and inform users about promotional offers.

We are working with third-party services which may include IT or communication specialists and other associated organizations for the purposes of completing tasks and providing services to you on our behalf.

However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we try to ensure that your information is kept secure and is not used for their own direct marketing purposes.

We currently have a live chat feature on our website.

Non-Personal Information

In general, we use Non-Personal Information to help us improve the Service and customize the user experience. We also aggregate Non-Personal Information to track trends and analyze use patterns on the Site. This Privacy Policy does not limit in any way our use or disclosure of Non-Personal Information and we reserve the right to use and disclose such Non-Personal Information to our partners, advertisers and other third parties at our discretion.

In the event we undergo a business transaction such as a merger, acquisition by another company, or sale of all or a portion of our assets, your Personal Information may be among the assets transferred. You acknowledge and consent that such transfers may occur and are permitted by this Privacy Policy, and that any acquirer of our assets may continue to process your Personal Information as set forth in this Privacy Policy. If our information practices change at any time in the future, we will post the policy changes to the Site so that you may opt out of the new information practices. We suggest that you check the Site periodically if you are concerned about how your information is used.


We implement security measures designed to protect your information from unauthorized access. Your account is protected by your account password and we urge you to take steps to keep your personal information safe by not disclosing your password and by logging out of your account after each use. We further protect your information from potential security breaches by implementing certain technological security measures including encryption, firewalls and secure socket layer technology. However, these measures do not guarantee that your information will not be accessed, disclosed, altered or destroyed by breach of such firewalls and secure server software. By using our Service, you acknowledge that you understand and agree to assume these risks.


The data subject has given consent to the processing of his or her data:

As far as we have received your explicit consent to use your data for a specified purpose (e.g. signing up for newsletter and information on our activities) during the consent process, the respective processing of the data is legally permitted through the consent given.

Processing is necessary for the performance of a contract:

If we have closed a contract with another party (e.g. software service provider) we will need to process personal data to fulfil all our contractual obligations resulting out of this contract. The respective data processing is permitted by the EU data regulation. The data processing is limited by the purpose of the contractual obligation. If you do not provide the required data for the contractual purpose, we may not be able to fulfil our contractual obligations. As you do not comply with your contractual obligations to deliver the required data, you are responsible for our malperformance. You may not be indemnified for that malperformance. You will be fully responsible, if we cannot fulfil our contractual duties out of the contract and may have to terminate the contractual relationship.

Processing is necessary for compliance with a legal obligation:

We might be obliged to forward certain data to a third party to fulfil all our legal obligations. This case applies e.g. for financial and tax issues where we are legally bound to render a certified financial audit.

Processing is necessary for the purposes of the legitimate interests pursued by the controller:

We may be processing because of a legitimate interest by us or a third party. In this case the data may only be processed if this interest is not overridden by the interests or fundamental rights and freedoms of the data subject which require protection of personal data, where the data subject is a child.

In these cases, an assessment of potentially contradicting interest is required to ensure the legitimacy and compliance of data processing with existing regulations.

This case applies e.g. for companies that have a long-term business relationship.

You have the right at any time to prevent us from contacting you for marketing purposes. When we send a promotional communication to a user, the user can opt out of further promotional communications by following the unsubscribe instructions provided in each promotional e-mail. Please note that notwithstanding the promotional preferences you indicate by either unsubscribing or opting out, we may continue to send you administrative emails including, for example, periodic updates to our Privacy Policy.

You can choose whether to receive information from TecSurge. To edit or remove your personal details please let us know by contacting us by email on dpo(at)

This option does not apply, if we are bound by law or contract to process your data.

We will not contact you, also for marketing purposes by email, phone or post unless we are permitted to do so by data protection laws.

You have the right to ask for a copy of the information held by TecSurge about you and request for it to be transferred. Please contact us on dpo(at), if you’d like to discuss this.


As part of the Service, we may provide links to or compatibility with other websites or applications. However, we are not responsible for the privacy practices employed by those websites or the information or content they contain. This Privacy Policy applies solely to information collected by us through the Site and the Service. Therefore, this Privacy Policy does not apply to your use of a third-party website accessed by selecting a link on our Site or via our Service. To the extent that you access or use the Service through or on another website or application, then the privacy policy of that other website or application will apply to your access or use of that site or application. We encourage our users to read the privacy statements of other websites before proceeding to use them.

We take the security of your personal information very seriously. TecSurge has taken all necessary steps to keep your data safe, however no system is 100% fail-proof, therefore, we do not, and cannot, guarantee the security or accuracy of the information we gather.

We will keep your information in our hosted CRM system for an undetermined amount of time. We will delete your data as soon as the justification and/or legal obligation for processing your data is void. Should you wish us to delete your data, please contact us by email at dpo(at)

We do not analyze your personal information.


The Company reserves the right to change this policy and our Terms of Service at any time. We will notify you of significant changes to our Privacy Policy by sending a notice to the primary email address specified in your account or by placing a prominent notice on our site. Significant changes will go into effect 30 days following such notification. Non-material changes or clarifications will take effect immediately. You should periodically check the Site and this privacy page for updates.


If you have any questions regarding this Privacy Policy or the practices of this Site, please contact us by sending an email to info(at)

Should you have any feedback or enquiry relating to your personal data, please contact our Data Protection Officer at dpo(at)

Last Updated: This Privacy Policy was last updated on February 7th, 2019.