Change

Change

Process Plant Engineering Digitalization

Change to achieve digital transformation

Digital transformation cannot be successful without thoroughly considering and addressing the ongoing needs of the end users of the data and technologies being introduced. While early and ongoing engagement with all user communities is an essential part of the larger organizational change management process, being ready to provide user support and training, and maintaining the accuracy of the digital asset as an integrated part of the implementation are also critical to success.

With businesses commonly spanning multiple operating locations and time-zones, providing responsive user support and system administration services to end users can present unexpected pressures on a centralized support team. In many cases, recruiting more full-time resources is not practical, or may not be preferred, and augmenting capacity with an outsourced service provider can be a cost-effective solution.

Traditional classroom training suffers from a lack of flexibility, including the availability of the trainer and the students, and the limited ability to access refresher material, which is typically required when the training is provided well in advance of the rollout of the system. Vendor-provided training is often costly and focussed on teaching features and functions of the software rather than the business process perspective needed by the student. Online, self-paced, computer-based training, custom-produced to reflect customer workflows offers a solution to many of these challenges and has become an increasingly common approach.

Careful maintenance of the digital asset is also necessary to ensure users can rely on the information available to them. Most owners have a sound management of change process but often struggle to complete the final steps where changes identified through drawing and document markups are incorporated into the systems of record, and updated deliverables distributed.

TecSurge has the expertise and capacity to offer scalable solutions to meet training and support needs for end users, as well as a solution for digital asset maintenance which can integrate with typical management of change processes. Our team of engineers have hands-on experience working with engineering software on projects and understand the challenges and requirements of our clients. This same knowledge enables us to produce engaging and informative learning content based on industry business practices and workflows, addressing a key digital transformation challenge for our clients.

TecSurge capabilities that support digital transformation:

Engineering Cloud Pilot

Fixed price, rapid implementation

Learning

A solution to your engineering application education and training

Deliverables:

  • User support and system administration in service of project execution
  • Engineering application content and data maintained as a service
  • Computer-based training material reflecting client work practice and procedure

Ensure your digitalization project is a sprint and not a marathon

We understand that digitizing your plant and engineering data is a means to the end of the digital transformation of your business.

Let's talk.

Please contact us for a free evaluation and discussion of your requirements.