TecSurge Service Operation Centre extended to 24-hour operation.
Singapore, April 3rd, 2017. TecSurge is proud to announce extended operating hours for its Service Operation Centre (SOC) in the Philippines. This change enables our SOC to provide 24-hour coverage to meet TecSurge worldwide customer demand, delivering two immediate customer benefits:
- Quicker response times by operating in customer business hours, and
- Accelerated resolution times due to continuous service operation
“The commencement of extended hours at our Service Operation Centre demonstrates our commitment to meeting the service level expectations of our global clients,” said Anton Schreibmueller, President & CEO of TecSurge. “Remote users in our clients organisations often face inefficiencies, delays and frustration resolving issues due to time zone mismatches. As our team in Cebu now works on problem resolution seamlessly over a full 24-hour cycle, rather than being constrained by the eight-hour working day, our clients benefit from improved productivity due to eliminating support delays.”
TecSurge focuses exclusively on helping our EPC, and owner/operator customers in the process and power industries to master challenges with their engineering systems and applications in Engineering & Schematics, 3D and Visualisation, Information Management and Materials Management.
We manage, configure and enhance our customers’ applications on their behalf to lower our customers cost of operation, reduce their project risk and increase their responsiveness.
TecSurge lines of business include TecSurge OnDemand, TecSurge Academy and TecSurge Service.
Contact us for a discussion how our extended hours can benefit your business.
Find out about career opportunities at TecSurge.
For business inquiries, please contact Rengan Jayakrishnan, Global Sales Manager at rengan.jayakrishnan@tecsurge.com.
TecSurge is an independent expert team providing a unique 24x7 worldwide service to efficiently apply, manage and support complex software applications for Engineering Procurement Construction and Owner Operator companies. Our mission is to deliver applications that are ready for use and enable our clients to maximize ROI through scalability, adaptability and simplicity. Quality, reliability and working in a true partnership with our clients is at the heart of what we do. TecSurge delivers increased value to our clients through TecSurge OnDemand, TecSurge Academy and TecSurge Service.
TecSurge is a registered trademark of TecSurge Pte Ltd.
TecSurge mailing addresses
Service Operation Centre: TecSurge, Inc. • 7F FLB Corporate Center • Cebu Business Park • Archbishop Reyes Avenue • Cebu City 6000 • Philippines.
Corporate Headquarter: TecSurge Pte Ltd • 18 Boon Lay Way • #10-135 TradeHub 21 • Singapore 609966
Contacts
Anton Schreibmueller
President & CEO TecSurge Pte Ltd
Rengan Jayakrishnan
Global Sales Manager TecSurge Pte Ltd
Marc Albani
Director Marketing & Communication TecSurge Pte Ltd
Website http://tecsurge.com