Scheduled-administration

Scheduled Administration

TecSurge OnDemand component

We monitor and maintain your applications for you.

Customer Benefits

  • Proactive problem resolution and customer notification

  • Maintain integrity and reliability of your applications

  • Achieve optimum system performance

  • Comprehensive systematic delivery

  • Provided on a predefined schedule

Our Solution

TecSurge provides Scheduled Administration as a remote service and takes responsibility for preventive and corrective actions. We maintain the security of your operational environment, provide reliability and optimise the performance of the supported applications.

All tasks are completed within agreed operational or maintenance windows to minimise disruption to your production environment, with an example shown here:

Scheduled Administration Typical Frequency Typical Execution Window
Application Monitoring
 
Application Monitoring
Most applications support a variety of standard verification, reporting and log file diagnostic functions. We exercise those functions on a regular basis in order to identify any unexpected warnings or errors, and provide advice on actions intended to mitigate or eliminate the root causes.
Weekly During business hours
Backup Auditing
 
Backup Auditing
Our team validates the backup and recovery configuration by performing a complete disaster recovery simulation. The simulation ensures all necessary technology, process and personnel are equipped to recover effectively in the event of an actual outage scenario, and that business continuity planning is adequate.
Quarterly After business hours
Backup Monitoring
 
Backup Monitoring
We ensure that all application data is backed up according to best practice procedures. Even though most backups are implemented using automated processes, regular monitoring of the automated processes and verification of the outcomes is critically important to ensuring protection against data loss.
Weekly After business hours
Batch Job Monitoring
 
Batch Job Monitoring
Many applications enable recurring processes to be performed in a batch or offline mode. We ensure that these scheduled jobs are being triggered and running successfully by reviewing their history and log files on a regular basis.
Monthly During business hours
Custom Task Execution
 
Custom Task Execution
We perform administrative tasks that are related to the supported application, but customer-specific or unique to the implementation.
Custom Custom
Database Monitoring
 
Database Monitoring
For many applications, a relational database is a critical element in the environment. We review the database configuration to verify it is properly configured to support the active workload, and that database integrity is not placed at risk. Typical activities performed include regular reconciliation of database configuration parameters with respect to demand, reviews of database server log files, and verification of database integrity through a variety of tools and reports.
Fortnightly During business hours
License Management
 
License Management
Reliable access to software licensing technology is a critical aspect for most engineering applications. We perform the ongoing request, receipt and installation of license keys, maintenance and monitoring of the licensing software, and monthly reporting of license consumption necessary to deliver application availability.
Monthly After business hours
Performance Monitoring
 
Performance Monitoring
Our team strives to maintain the optimum performance of applications by inspecting performance impacting parameters, and ongoing measurement and monitoring of end-user performance metrics. We deliver advice in terms of suggested configuration changes, or infrastructure optimisations and improvements to sustain user productivity, as well as performance trend analysis.
Weekly Peak utilisation periods
Security Auditing
 
Security Auditing
Ensuring that user access to applications is appropriately limited is difficult in dynamic environments, where staff moving between roles and projects can often take effect ahead of IT security policy changes. We ensure that access rights are correctly configured by regularly summarising and reporting the active access roles and rights for the application, to enable verification by the business.
Quarterly Preferred time
Storage Monitoring
 
Storage Monitoring
Our team ensures that adequate storage space is configured and available, by monitoring active and historical trends in consumption. Such monitoring extends to simple disk storage space as well as to more complex structures such as database tablespace or file storage, and log file limits, retention and rotation policies.
Quarterly After business hours
Update Analysis
 
Update Analysis
We assess fixes and updates issued by the applicable software vendors, and identify which of these are applicable to the operating environment. Such updates may affect the performance, stability or security of the application software or its dependencies. When necessary or recommended updates are identified, we deploy them into the landscape following strict testing and change management procedures.
Weekly During business hours
Scheduled Administration Frequency and Execution Windows
Monthly_license_management_procedure_and_workflow
Monthly License Management procedure and workflow

TecSurge takes a structured approach to Scheduled Administration. Our team of technical and solution engineers applies industry best practice procedures and delivers services that may have challenged your traditional IT administration team.

Our best practice and recommended processes are reviewed during the onboarding process, at which point you are able to configure various aspects of the service delivery, including:

  • Frequency of Scheduled Administration

  • Applicable range of Scheduled Administration services

  • Maintenance and operational windows for Scheduled Administration

  • IT change management processes

We will align our Scheduled Administration service delivery with your current internal or external IT service provider’s policies and procedures.

If you would like more information about Engineering Managed Services, contact us today for a TecSurge OnDemand demonstration.